Return and Refund Policy

At Shopzuzo, we want you to feel confident when shopping for your home. Whether you purchase a stool, bar stool, vanity mirror, wall mirror, or decorative furniture piece, we aim to provide a clear and straightforward return and refund process.

Please review the following policy before placing your order.

1. Return Eligibility

Shopzuzo offers a standard 30-calendar-day return window from the date of delivery for eligible products.

To request a return, please contact us at service@shopzuzo.com within 30 calendar days of receiving your order.

For standard change-of-mind returns, the following conditions generally apply:

• The item must be unused and in its original condition.

• The item must not have been assembled, installed, modified, or used, unless necessary to identify a defect or inspect the product as permitted by applicable law.

• All original components, accessories, hardware, and included parts must be returned.

• Original packaging should be retained and used whenever reasonably possible, particularly for mirrors and bulky furniture.

• Proof of purchase, such as an order confirmation or order number, must be provided.

Products that do not meet these conditions may not qualify for a standard change-of-mind return, except where otherwise required by applicable law.

2. Products Covered by This Policy

This policy applies to eligible products sold by Shopzuzo, including:

• Footstools, ottomans, storage stools, and upholstered stools.

• Bar stools, adjustable bar stools, and counter-height seating.

• Vanity mirrors, wall mirrors, decorative mirrors, and floor-standing mirrors.

• Other home furniture and household accessories offered in our store.

Certain products may have specific return requirements because of their size, weight, fragility, or installation requirements. Any applicable restrictions will be communicated before purchase where required by law.

3. How to Request a Return

To initiate a return, please follow these steps.

Step 1: Contact Customer Support

Email service@shopzuzo.com within 30 calendar days of delivery.

Please include:

• Your order number.

• Your full name and order email address.

• The product name.

• The reason for the return.

• Photographs of the item, if relevant.

Step 2: Receive Return Instructions

Our customer service team will review your request and confirm whether the item qualifies for a return.

If approved, we will provide the return address, packaging instructions, and applicable shipping arrangements.

Step 3: Prepare the Item

Pack the product carefully to prevent damage during transit. For mirrors, glass components, furniture legs, and metal frames, please use suitable protective packaging.

Step 4: Send the Return

Ship the item to the return address provided by our customer service team. Please do not send products to our registered business address unless we have confirmed that it is the correct return destination.

For standard returns, we recommend using a shipping service with tracking and retaining the shipping receipt.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, incomplete, or different from the product you ordered, contact service@shopzuzo.com as soon as reasonably possible, preferably within 7 calendar days of delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the affected item.

• Photographs of the outer packaging and shipping damage, where available.

For mirrors and other fragile products, please retain the packaging until we have reviewed your request, if reasonably possible.

For furniture, stools, and bar stools, please identify any missing components, structural damage, or manufacturing defects.

After reviewing your claim, we will determine an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include a replacement, repair, exchange, or refund.

The suggested 7-day reporting period does not limit any statutory rights or remedies available under applicable consumer protection laws.

5. Return Shipping Costs

Change-of-mind returns

For eligible returns due to a change of mind, ordering the wrong item, or no longer needing the product, customers are generally responsible for return shipping costs, where permitted by applicable law.

This is particularly important for large or heavy items, including floor mirrors, storage benches, ottomans, and furniture stools, as return transportation may be more expensive than standard parcel shipping.

Any applicable return shipping requirements or charges will be communicated before the return is arranged.

Damaged, defective, or incorrect items

If an item is confirmed to be damaged, defective, or incorrectly supplied due to our error, Shopzuzo will cover reasonable return shipping costs where required by applicable law or agreed upon by our customer service team.

We will provide appropriate return instructions before the item is shipped back.

6. Refunds

Once an approved return has been received and inspected, we will notify you of the refund decision.

If your refund is approved:

• The refund will generally be issued to the original payment method.

• We aim to process approved refunds within 5–10 business days after the return inspection is completed.

• Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Any mandatory refund deadlines under applicable law will take precedence over the processing estimate above.

For standard change-of-mind returns, original shipping charges may be non-refundable, except where otherwise required by applicable law.

If you have not received your approved refund after the expected processing period, please contact service@shopzuzo.com.

7. Exchanges

If you wish to exchange a product for a different color, style, size, or model, please contact our customer service team.

Exchanges are subject to product availability and approval.

If the requested replacement is unavailable, we may offer an appropriate alternative or refund, subject to applicable law.

Additional shipping charges or price differences may apply to customer-requested exchanges, where permitted by law and disclosed before the exchange is completed.

8. Items Not Eligible for Standard Change-of-Mind Returns

Where permitted by applicable law, standard change-of-mind returns may be refused for products that:

• Have been used, assembled, installed, or modified beyond what is reasonably necessary to inspect them.

• Have been damaged after delivery due to improper handling, misuse, or negligence.

• Are missing essential components, hardware, or accessories.

• Were personalized or custom-made to the customer's specifications.

• Were clearly identified as non-returnable before purchase, where such restrictions are lawful.

These exclusions do not apply where a product is defective, incorrectly described, incorrectly supplied, or otherwise covered by mandatory consumer protection laws.

9. Order Cancellations

If you need to cancel or modify an order, please contact service@shopzuzo.com as soon as possible.

We will make reasonable efforts to accommodate your request before the order has been processed or dispatched. Once an order has entered fulfillment or has been shipped, cancellation or modification may no longer be possible.

If the order has already been dispatched, you may request a return after delivery in accordance with this policy.

Any mandatory cancellation or withdrawal rights provided by applicable law remain unaffected.

10. Lost or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number and any available tracking information.

We will review the shipment status and, where appropriate, contact the shipping carrier to investigate.

If a shipment is confirmed lost, we will work with you to determine an appropriate resolution in accordance with applicable law.

11. Return Address

Please contact our customer service team before returning any product.

Email: service@shopzuzo.com

We will provide the appropriate return instructions and designated return address after reviewing your request.

Our registered business address is provided for business identification purposes and may not be the location where returns are processed. Please do not send unauthorized return packages directly to that address.

12. Consumer Rights

This Return and Refund Policy is intended to explain our standard return procedures. It does not exclude, restrict, or replace any mandatory consumer rights, statutory guarantees, or legal remedies that apply to your purchase.

Depending on your location, you may have additional rights relating to defective products, distance selling, order cancellation, refunds, or product conformity.

Where applicable law provides rights or remedies beyond this policy, the relevant legal requirements will take precedence.

13. Contact Information

If you have questions about returns, refunds, exchanges, or order cancellations, please contact us.

Brand Name: Shopzuzo

Company Name: Shijiazhuang Chongyin Trading Co., Ltd.

Email: service@shopzuzo.com

Business Address: Room 912, Jinyue Mansion, No. 63 Nanxiao Street, Qiaoxi District, Shijiazhuang, Hebei Province, China.

For faster assistance, please include your order number in your email subject line.

Thank you for shopping with Shopzuzo. We appreciate your trust and look forward to helping you create a comfortable and stylish home.