Shipping Policy

Thank you for shopping with Shopzuzo. We aim to provide a reliable and convenient delivery experience. Please review our shipping policy for information about shipping fees, order processing, delivery times, and order tracking.

1. Shipping Destinations

Shopzuzo ships to eligible countries and regions supported by our shipping services. Available destinations depend on carrier coverage, local regulations, and logistical arrangements.

Please enter your shipping address at checkout to confirm whether delivery is available to your location.

2. Shipping Rates

Our standard shipping rates are as follows:

• Orders of $39.99 USD or more: Free Standard Shipping

• Orders below $39.99 USD: $6.99 USD Standard Shipping

The qualifying order value is calculated after applicable discounts and before shipping charges and taxes.

Available shipping options and final charges will be displayed at checkout before payment. These rates should be confirmed against the shipping settings in our online store.

3. Order Processing Time

Orders are generally processed within 1–2 business days after payment confirmation.

Business days exclude weekends and public holidays. Processing may take longer during peak shopping periods, holidays, or when additional order verification is required.

Order processing time is included in the total estimated delivery time stated below.

4. Estimated Delivery Time

Estimated Total Delivery Time: 8–17 Business Days

We aim to deliver orders within approximately 8–17 business days from the date your order is confirmed, including order processing and shipping time.

This timeframe is an estimate, not a guaranteed delivery date. Actual delivery times may vary depending on your destination, shipping carrier, customs clearance, weather conditions, public holidays, and other logistical circumstances.

Certain large, heavy, or fragile products, including mirrors and furniture, may require special packaging or transportation arrangements that affect delivery times.

If your order is delayed beyond the estimated timeframe, please contact us at service@shopzuzo.com for assistance.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information by email when available.

Please allow time for tracking information to become available and update after dispatch.

If you have questions about your shipment, please contact service@shopzuzo.com and include your order number.

6. Shipping Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to:

• Severe weather or natural disasters.

• Customs inspections or clearance procedures.

• Carrier delays or transportation disruptions.

• Public holidays and peak shopping periods.

• Incorrect or incomplete shipping information.

• Other unforeseen logistical circumstances.

If a significant delay occurs, we will assist you in checking the shipment status and determining the appropriate next steps.

Nothing in this policy limits any delivery-related rights or remedies available under applicable law.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country or region.

Unless otherwise stated at checkout or required by applicable law, customers may be responsible for applicable import charges.

Customs clearance may affect delivery times. We recommend checking the import requirements applicable to your destination before placing an order.

8. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate when placing an order.

If you notice an error, contact service@shopzuzo.com as soon as possible. We will make reasonable efforts to update your information before dispatch, but changes cannot be guaranteed once an order has been shipped.

9. Lost, Damaged, or Incorrect Orders

If your order has not arrived within the estimated delivery timeframe, or if it arrives damaged, defective, incomplete, or incorrect, please contact service@shopzuzo.com.

Include your order number, a description of the issue, and photographs where applicable. For mirrors and other fragile products, please retain the packaging where reasonably possible.

We will review your request and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

10. Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible. We will make reasonable efforts to accommodate requests before an order is processed or dispatched.

Once an order has been shipped, cancellation or modification may no longer be possible. Any statutory cancellation or withdrawal rights remain unaffected.

11. Contact Information

For questions about shipping, delivery estimates, tracking, or your order, please contact us.

Brand Name: Shopzuzo

Company Name: Shijiazhuang Chongyin Trading Co., Ltd.

Email: service@shopzuzo.com

Business Address: Room 912, Jinyue Mansion, No. 63 Nanxiao Street, Qiaoxi District, Shijiazhuang, Hebei Province, China.

Thank you for choosing Shopzuzo.