Warranty Policy

Warranty Policy

At Shopzuzo, we aim to provide home furnishings and accessories that meet reasonable expectations for quality and functionality. This Warranty Policy explains how we handle product defects, warranty claims, and product-related concerns.

1. Warranty Coverage

Shopzuzo sells a variety of home furnishings and household products, including mirrors, bar stools, counter stools, footstools, ottomans, and storage benches.

A separate manufacturer's warranty or additional commercial warranty applies only when the relevant product page, product documentation, or written confirmation from Shopzuzo expressly specifies such coverage and its duration.

Unless a specific warranty is expressly stated, we do not make a blanket promise that every product includes an additional one-year or two-year warranty.

This policy does not exclude or limit any statutory warranty, consumer guarantee, or legal remedy that applies to your purchase.

2. Product Defects

If you believe that a product has a manufacturing defect, please contact us for assistance.

Depending on the circumstances and applicable law, issues may include:

  • Structural defects affecting the intended function of a stool, bar stool, or footstool.

  • Manufacturing defects affecting a mirror's frame or components.

  • Missing or defective parts supplied with a product.

  • Other verified defects that make a product fail to meet applicable legal requirements or its agreed description.

Each claim will be assessed based on the product, the reported issue, the available evidence, and applicable law.

3. What Is Not Generally Covered by a Voluntary Warranty

Where applicable and permitted by law, a voluntary manufacturer's or commercial warranty may exclude:

  • Normal wear and tear from ordinary use.

  • Damage caused by accidents, misuse, negligence, or improper handling.

  • Damage caused by incorrect assembly, installation, cleaning, or maintenance.

  • Unauthorized repairs, alterations, or modifications.

  • Damage caused by use outside the product's intended purpose.

  • Cosmetic damage occurring after delivery that is not attributable to a manufacturing defect.

  • Natural variations in wood grain, color, texture, or distressed finishes that are consistent with the product description.

These exclusions do not remove any statutory rights or remedies that apply to defective, incorrectly described, or nonconforming products.

4. How to Submit a Claim

If you discover a product defect or believe that an item does not conform to its description, please contact us at service@shopzuzo.com.

Please provide:

  • Your order number or proof of purchase.

  • The product name.

  • A description of the issue.

  • Clear photographs or videos showing the defect, where applicable.

For mirrors and other fragile items, photographs of the product and its packaging may help us assess transit damage.

For stools, bar stools, and storage furniture, please identify any structural issues, missing components, or assembly-related concerns.

Please contact us before returning an item so that we can provide the appropriate instructions.

5. Available Remedies

After reviewing a claim, we will explain the available options.

Depending on the circumstances, any applicable product-specific warranty, and the requirements of applicable law, a resolution may include repair, replacement, replacement parts, or a refund.

We will not use this policy to deny a remedy that is legally required.

6. Shipping Costs for Claims

If a return or shipment is required for an approved claim, we will explain the relevant shipping arrangements before the product is sent back.

Shopzuzo will cover shipping costs where required by applicable law or expressly agreed to by our customer service team.

Any costs that the customer may be responsible for will be communicated in advance, subject to applicable law.

7. Relationship to Returns and Refunds

This Warranty Policy should be read together with our Return and Refund Policy.

A product issue may qualify for a return, replacement, repair, or refund under applicable consumer protection laws even if the product does not have a separate commercial warranty.

Our standard return procedures do not replace or restrict any mandatory statutory rights.

8. Contact Information

For questions about product quality, warranty coverage, or defect claims, please contact us.

Brand Name: Shopzuzo

Company Name: Shijiazhuang Chongyin Trading Co., Ltd.

Email: service@shopzuzo.com

Business Address: Room 912, Jinyue Mansion, No. 63 Nanxiao Street, Qiaoxi District, Shijiazhuang, Hebei Province, China.

Please include your order number in your message so that we can assist you more efficiently.

Thank you for choosing Shopzuzo.