Terms of service

Terms of Service

Last Updated: October 22, 2026

1. Introduction

Welcome to Shopzuzo.

These Terms of Service govern your access to and use of the Shopzuzo website, online store, products, and related services.

Shopzuzo is operated by Shijiazhuang Chongyin Trading Co., Ltd., a business providing home furniture, decorative accessories, and household products.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service and the policies referenced herein, subject to your rights under applicable law.

Please read these terms carefully before using our website. If you do not agree with these terms, please discontinue using our website.

2. Company Information

Our business information is as follows:

Brand Name: Shopzuzo

Company Name: Shijiazhuang Chongyin Trading Co., Ltd.

Email: service@shopzuzo.com

Business Address: Room 912, Jinyue Mansion, No. 63 Nanxiao Street, Qiaoxi District, Shijiazhuang, Hebei Province, China.

For questions about our products, orders, or services, please contact us using the email address above.

3. Eligibility and Acceptable Use

By using our website, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

Use our website for fraudulent, unlawful, or unauthorized activities.
Provide false or misleading information when placing an order.
Attempt to access customer accounts, systems, or data without authorization.
Interfere with website security, functionality, or availability.
Upload malicious code or attempt to disrupt website operations.
Copy or commercially exploit protected website content without authorization.
Use our website in a way that violates applicable laws or the rights of others.

We may take reasonable measures to protect our website, customers, and business interests where permitted by law.

4. Products and Descriptions

Shopzuzo offers home furniture and household products, including stools, bar stools, mirrors, and other home accessories.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colors, and specifications are accurate and informative.

However, certain variations may occur due to photography, lighting, screen settings, manufacturing tolerances, or differences between production batches.

Customers should review the product description, dimensions, materials, assembly requirements, care instructions, and other relevant information before placing an order.

Product availability, specifications, and prices may change from time to time, subject to applicable law and obligations arising from orders already accepted.

Nothing in this section limits your legal rights if a product is defective, incorrectly described, or does not conform to applicable requirements.

5. Prices and Payments

Product prices are displayed in the currency indicated on our website or at checkout.

The final amount payable, including applicable shipping fees and taxes collected at checkout, will be displayed before you complete your purchase.

Payments are processed through the payment methods available at checkout. Payment transactions may be handled by third-party payment providers under their own terms and security procedures.

You agree to provide accurate billing, payment, and contact information when placing an order.

We may conduct reasonable payment verification and fraud prevention checks before accepting or fulfilling an order.

If a material pricing error or payment processing issue occurs, we will review the circumstances and contact you where appropriate. Any order cancellation or refund will be handled in accordance with applicable law.

6. Orders and Order Acceptance

When you place an order, you submit a request to purchase the selected products under the applicable checkout terms.

You may receive an automated order confirmation acknowledging that your order has been received. This acknowledgment does not necessarily mean that the order has been formally accepted.

Orders are subject to payment authorization, product availability, shipping eligibility, and reasonable fraud prevention checks.

We may refuse or cancel an order where permitted by law for legitimate reasons, including:

The product is unavailable.
Payment cannot be authorized.
Shipping to the provided destination is unavailable.
Material product or pricing errors occur.
An order appears fraudulent or unauthorized.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law.

7. Shipping and Delivery

Shopzuzo aims to provide clear shipping information and reasonable delivery estimates.

Our proposed standard shipping structure is:

Orders of $39.99 USD or more: Free standard shipping.
Orders below $39.99 USD: $6.99 USD standard shipping fee.

The qualifying order value is calculated after applicable discounts and before shipping charges and taxes.

These rates apply only where the corresponding shipping option is available and the rates have been configured in our checkout system. The final shipping charges and available delivery options will be displayed before payment.

Our estimated delivery schedule is:

Order Processing Time: 1–2 business days after payment confirmation.
Estimated Shipping Time: 7–15 business days after dispatch.
Estimated Total Delivery Time: 8–17 business days.

These timeframes are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Actual delivery times may vary depending on the destination, carrier, customs procedures, weather, public holidays, and other logistical circumstances.

For further details, please review our Shipping Policy.

8. International Shipping and Customs

We may offer shipping to eligible countries and regions supported by our shipping services.

Shipping availability depends on carrier services, destination restrictions, customs requirements, and local regulations.

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers may be responsible for applicable import charges.

Customers are responsible for providing accurate shipping information and complying with applicable import requirements.

If we cannot fulfill an order because of shipping restrictions, we will notify the customer and arrange an appropriate resolution in accordance with applicable law.

9. Returns, Refunds, and Exchanges

Shopzuzo offers a standard 30-calendar-day return window from the date of delivery for eligible products.

For a standard change-of-mind return, products generally must be unused, undamaged, and in their original condition, with original packaging and components where reasonably possible.

To request a return, customers should contact service@shopzuzo.com within the applicable return period and follow the return instructions provided by our customer service team.

For standard change-of-mind returns, customers are generally responsible for return shipping costs where permitted by law.

If a product arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible and provide your order number, a description of the issue, and photographs where available.

We will review the circumstances and provide an appropriate remedy in accordance with applicable law.

Approved refunds are generally processed within 5–10 business days after the returned item has been inspected and the refund approved. Payment providers may require additional time to complete the transaction.

Please refer to our Return and Refund Policy for the complete procedure and applicable conditions.

Nothing in these Terms limits mandatory consumer rights concerning returns, refunds, defective products, or order cancellation.

10. Order Cancellations and Modifications

If you wish to cancel or modify an order, please contact service@shopzuzo.com as soon as possible.

We will make reasonable efforts to accommodate requests before an order has been processed or dispatched. Once an order has entered fulfillment or has been shipped, changes may no longer be possible.

If an order has already been dispatched, you may request a return after delivery in accordance with our Return and Refund Policy.

Any mandatory cancellation or withdrawal rights under applicable law remain unaffected.

11. Product Care and Intended Use

Customers should follow any product-specific instructions, care guidelines, assembly directions, and safety information provided with their purchases.

Furniture, stools, and bar stools should be assembled and used according to the relevant product instructions and intended purpose.

Mirrors and other fragile products should be handled, installed, and maintained carefully, following any applicable mounting or installation guidance.

Customers should not use products that arrive visibly damaged or appear unsafe. Please contact our customer service team for assistance.

Nothing in this section excludes any responsibility that cannot legally be excluded under applicable law.

12. Intellectual Property

Unless otherwise indicated, website content, including text, graphics, logos, photographs, product descriptions, page layouts, and design elements, is owned by or lawfully used by Shopzuzo or the relevant rights holders.

You may browse our website and use its content for lawful personal shopping purposes.

Without appropriate authorization, you may not reproduce, distribute, modify, publish, or commercially exploit protected website content, except as permitted by law.

Third-party trademarks, product names, and logos remain the property of their respective owners.

13. Customer Accounts and Information

If customer accounts are available on our website, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account, subject to applicable law.

You agree to provide accurate and up-to-date information when creating an account, placing an order, or contacting customer service.

Please notify us if you suspect unauthorized access to your account.

We may take reasonable measures to protect accounts, transactions, and customer information against fraud or unauthorized activity.

14. Privacy and Personal Information

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable law.

Personal information may be processed to fulfill orders, arrange shipping, process payments, provide customer support, maintain website security, improve our services, and carry out permitted marketing and analytics activities.

Where applicable and enabled, third-party analytics or advertising technologies, including AppLovin, may process certain website interaction or advertising measurement information.

For details about the information we collect, how we use and share it, cookies, third-party services, and your privacy choices, please review our Privacy Policy.

15. Third-Party Services and Links

Our website may use third-party services or contain links to external websites, including payment providers, shipping services, analytics tools, and advertising platforms.

These third parties may operate under their own terms, conditions, and privacy policies.

We encourage you to review the applicable terms before using third-party services.

Nothing in this section excludes any responsibility that cannot legally be excluded.

16. Website Availability and Changes

We aim to maintain a reliable and accessible online shopping experience. However, temporary interruptions may occur due to maintenance, technical problems, network disruptions, or circumstances beyond our reasonable control.

We do not guarantee uninterrupted or error-free website operation at all times.

We may update website features, product information, and services when reasonably necessary, subject to applicable law and obligations relating to existing orders.

17. Disclaimers and Limitation of Liability

To the extent permitted by applicable law, our website and its general informational content are provided on an “as available” basis.

We do not guarantee that website access will always be uninterrupted or that all technical errors can be eliminated.

To the maximum extent permitted by law, Shopzuzo will not be liable for indirect or consequential losses where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability, statutory warranties, consumer rights, or other obligations that cannot legally be excluded or limited.

Any permitted limitation of liability applies only to the extent enforceable under the laws applicable to the relevant transaction.

18. Events Beyond Our Reasonable Control

We will make reasonable efforts to fulfill our obligations. However, fulfillment or delivery may be affected by events beyond our reasonable control, including severe weather, natural disasters, public emergencies, transportation disruptions, customs delays, and carrier interruptions.

Where such an event affects an order, we will take reasonable steps to provide relevant updates and arrange an appropriate resolution as required by applicable law.

This section does not remove any mandatory rights or obligations under applicable law.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

Any invalid provision will be interpreted or limited only as necessary to comply with applicable law.

20. Governing Law and Dispute Resolution

These Terms shall be interpreted and applied in accordance with applicable laws and regulations, subject to mandatory consumer protection laws and jurisdictional rights that apply to your purchase.

If you have a concern regarding a product, order, payment, or service, we encourage you to contact us first so that we can attempt to resolve the issue.

Customer Service Email: service@shopzuzo.com

Nothing in this section prevents you from exercising mandatory consumer rights or accessing courts or dispute resolution mechanisms available under applicable law.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website operations, services, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date where appropriate.

Changes will not remove mandatory legal rights or retroactively alter obligations relating to completed transactions except as permitted by applicable law.

22. Contact Information

If you have any questions about these Terms of Service, our products, or your order, please contact us.